Right of withdrawal and refunds

As a consumer, you have fourteen days from the conclusion of the contract to withdraw from it, without giving any reason and without incurring any penalty (Article 9 of Directive 2011/83/EU).

Our service consists of registering your permit with the competent authority, within a few minutes. Before payment, you expressly request this immediate registration and acknowledge that you will lose your right of withdrawal once the service has been fully performed.

Consequently, under Article 16(a) of Directive 2011/83/EU (in France, Article L221-28(1) of the French Consumer Code (Code de la consommation)), the right of withdrawal can no longer be exercised once the permit has been registered, including where its validity start date is later.

If registration has not yet taken place (for example because further checks are required or the authority's systems are unavailable), you may withdraw: the order is cancelled and the total price is refunded.

Each automatic renewal of a vignette is a new contract; vignettes valid for three days or less are never renewed automatically. You may withdraw from a renewal under the same conditions: as long as the new permit has not been registered, simply let us know and you will be refunded in full. You can also switch renewal off at any time, free of charge, from your customer account or by writing to customer support: no further renewal will be charged.

If a renewal was charged although you had switched it off, without the prior reminder e-mail, or twice, we refund the full price, as provided in our terms and conditions of sale.

Inform us of your decision by an unequivocal statement, quoting your order reference, by e-mail to contact@vignette-pass.com or by post to TAILOR MADE DIGITAL SLU, Carrer de l'aigueta, 19, 1R pis, 3A porta, Andorra 16. You may use the form below, but it is not compulsory. We will acknowledge receipt of your request without delay.

If you validly withdraw, we will refund all payments received from you no later than fourteen days after receiving your decision, using the same means of payment as for the order, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

Once the permit has been registered, cancellation, amendment or a refund of the official fee is only possible if the regulations of the country concerned allow it; we forward your request to the authority, whose decision is binding. If the registered permit does not match the information you entered because of an error on our part, we will correct it free of charge or refund you in full.

(Model form from Annex I(B) to Directive 2011/83/EU — complete and return this form only if you wish to withdraw from the contract.)